Privacy Policy
Effective date: May 2026
Running a hospitality business carries a certain weight. The way your data is handled shouldn't add to it.
This is a summary of our Privacy Policy. It explains how Hello Lucia collects, uses, and protects your information when you interact with our website, our software, or Lucia herself.
The information we hold
To help manage the daily reality of hospitality, we collect a few specific types of information. We collect the details you provide directly, such as your name, contact information, and account setup. We process the operational data of the property, including reservation context, guest messages, and maintenance requests. We also note how you interact with Lucia, observing the prompts you give and the feedback you provide. Finally, we collect basic technical data like your IP address and browser type to keep our systems running smoothly.
We gather this context for a single reason. Not to build advertising profiles. Not to sell your data. To give you a clear direction.
How the information is used
Your information allows us to operate Hello Lucia. We use it to authenticate accounts, answer support questions, and secure our infrastructure. More importantly, we use it to give Lucia the context she needs to turn operational noise into calm, capable guidance.
How the AI works
Lucia uses artificial intelligence to read signals, prioritize tasks, and draft responses. Her job is to take the volume of a busy property and distill it into one clear next move. She does not replace the human touch. She is built to support it. Property operators always remain in control of the final decision.
Who sees the information
We share data with trusted service providers who help us host, secure, and run our software. We may also share it with partners you specifically authorize, or when required by law. We do not sell your personal information. We do not share it for behavioral advertising.
How it is protected
We use strict administrative and technical safeguards to keep your data secure. We retain your information only as long as it takes to provide the service, comply with the law, and maintain the operational history you need. When it is no longer necessary, we delete or de-identify it.
Your control
You maintain control over your personal data. Depending on where you live, you have the right to access, correct, or delete the information we hold about you. You can step away from marketing emails at any time.
If you need to exercise these rights, or if you simply have a question, you can reach us at [email protected].
